There are several experts, who would say that one should be a GOOD listener if they want to avoid troubles for themselves and have a constructive dialogue. Yes, very true but I think one should take it to the next level... NOT just listen, active listening but be an Empathic Listener. huh? What does that mean?
By definition, Empathy is the capacity to recognize and, to some extent, share feelings (such as sadness or happiness) that are being experienced by another sapient or semi-sapient being. Someone may need to have a certain amount of empathy before they are able to feel compassion - per Wiki.
2. Give your full attention while listening. Don't be distracted or be involved in multi tasking while listening. This won't yield the results you want.
3. Give due importance to the topic and the speaker. Show true concern and feel it genuinely. Don’t trivialize the issue.
4. Assure your understanding. Ask clarifying questions and restate what you perceive the speaker to be saying.
Again, it's an art and learn to Practice! Practice! Practice! Hope that helps win you more battles, :) Cheers - Dipesh
By definition, Empathy is the capacity to recognize and, to some extent, share feelings (such as sadness or happiness) that are being experienced by another sapient or semi-sapient being. Someone may need to have a certain amount of empathy before they are able to feel compassion - per Wiki.
Empathetic Listening is a technique which can help you manage and avoid disruptive and assaultive behaviors and land you great success in reading right messages and solving problems with client, customer, supervisors, team members or even personal relationships - the way you want!
There is a popluar word that is coined in my organization - LEAP: Listen, Empathize, Ask and Propose. J The message is = Don't just Listen and jump to conclusions and Propose but Listen, empathize with the person, Ask/probe more questions to understand his/her context better and then propose - put forward your ideas/suggestions. That is the skill every executive/leader would find it helpful. Don't play this but br true to yourself and it will benefit you in longer run! Learn to Practice! Practice! Practice!
Success in Emphatic listening is understanding and it can be summarized in 4 simple steps below:
1. Follow the LEAP process, Give your judgement/advice only after you have completely listened. Give some time, Think through the issue, not required to have an immediate response.2. Give your full attention while listening. Don't be distracted or be involved in multi tasking while listening. This won't yield the results you want.
3. Give due importance to the topic and the speaker. Show true concern and feel it genuinely. Don’t trivialize the issue.
4. Assure your understanding. Ask clarifying questions and restate what you perceive the speaker to be saying.
Again, it's an art and learn to Practice! Practice! Practice! Hope that helps win you more battles, :) Cheers - Dipesh
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